Welcome to EXPLERA VACATIONS PRIVATE LIMITED ("we," "our," or "us"). These Terms and Conditions govern your use of our website Explera.in and the services we provide. By accessing our website or using our services, you agree to be bound by these terms.
EXPLERA VACATIONS PRIVATE LIMITED provides travel-related services including flight booking and ticketing, hotel and accommodation reservations, holiday package arrangements, visa assistance and processing, corporate travel solutions, and exhibition and event travel arrangements.
All bookings are subject to availability and confirmation. A booking is confirmed only when full payment is received and a confirmation email is sent. Payment must be made in full at the time of booking unless otherwise agreed in writing. We accept credit/debit cards, net banking, UPI, and other approved payment methods. All service charges are clearly stated at the time of booking and are non-refundable.
EXPLERA VACATIONS PRIVATE LIMITED provides visa assistance services. We are not a government agency and do not guarantee visa approval. The decision to grant or refuse a visa is made solely by the respective government authorities. Clients are responsible for providing accurate and complete information and documents. Government visa fees are separate from our service charges and are subject to change without notice.
Clients are responsible for ensuring they have valid passports, visas, and all necessary travel documents. Passports must be valid for at least 6 months from the date of travel. We are not responsible for any issues arising from invalid or insufficient travel documents.
All services provided by EXPLERA VACATIONS PRIVATE LIMITED are non-refundable. Please refer to our Cancellation and Refund Policy for detailed information on the terms applicable to your specific booking.
Any changes to bookings requested by clients may be subject to availability and additional charges. Airlines, hotels, and other service providers may change schedules, routes, or services. We will inform clients of such changes but are not liable for any inconvenience caused by third-party modifications.
EXPLERA VACATIONS PRIVATE LIMITED acts as an intermediary between clients and service providers. We are not liable for any loss, damage, injury, or inconvenience caused by third-party service providers. We are not responsible for failure to perform our obligations due to force majeure circumstances. We strongly recommend that all travelers purchase comprehensive travel insurance.
Clients are responsible for providing accurate and complete information, arriving at airports, hotels, and meeting points on time, complying with all laws and regulations of countries visited, maintaining valid travel documents, following health and safety guidelines, and respecting local customs and cultures.
All content on our website, including text, images, logos, and designs, is the property of EXPLERA VACATIONS PRIVATE LIMITED and is protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data. By using our services, you consent to the data practices described in our Privacy Policy.
If you have any complaints or concerns, please contact us immediately. We will make every effort to resolve issues promptly and fairly. Any disputes will be subject to the jurisdiction of courts in Surat, Gujarat, India.
EXPLERA VACATIONS PRIVATE LIMITED reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.
For any questions or concerns regarding these Terms and Conditions, please contact us at support@explera.in or +91 261 6916121. We are located at S-021, Surat Diamond Bourse, Dream City, Khajod, Surat - 395007, Gujarat, India.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you have any questions, please contact us before proceeding.
Direct IATA agent pricing, real human support, and travel expertise that no algorithm can match
| Feature | Explera Vacations | Online Travel Agencies |
|---|---|---|
| Pricing Model | Direct IATA wholesale rates — no middleman markup | 5-15% platform commission baked into every price |
| Flight Fares | Access to unpublished consolidator fares & corporate net rates | Only published fares visible to the public; you pay retail |
| Multi-City & Complex Itineraries | Handcrafted multi-stop, open-jaw & round-the-world routings | Limited to point-to-point; multi-city often breaks or is overpriced |
| Human Support | Dedicated travel consultant available 24/7 on phone & WhatsApp | Chatbots, email tickets, overseas call centres with 48hr+ turnaround |
| Visa Assistance | In-house visa desk — document prep, embassy appointments, 95% approval | No visa support; you are on your own with documentation |
| Hotel Selection | Curated by real consultants who have visited the properties | Algorithm-ranked by ad spend, commission bias, and fake reviews |
| Corporate Travel | Dedicated account manager, GST invoicing, credit terms, travel policy compliance | Self-service only; no corporate billing, no policy enforcement, no GST support |
| Group & MICE Bookings | Specialised group desk — block bookings, event logistics, ground handling | Group bookings either unavailable or poorly handled with no on-ground support |
| Last-Minute Changes | Direct airline & hotel relationships — we can override and fix issues in real time | Rigid systems — change fees are high and modifications often impossible |
| Price Guarantee | Double difference refund if you find a cheaper identical booking elsewhere | Best price claims with fine print exclusions and hoops to jump through |
| Post-Booking Support | We stay with you throughout your trip — flight alerts, hotel check-in, emergencies | Booking confirmation is where the relationship ends |
| Hidden Gems & Local Intel | Real destination knowledge from consultants who have been there | Generic top-10 lists written by SEO content farms |
| Transparency | All-in pricing upfront — taxes, fees, surcharges clearly itemised | Drip pricing — base fare shown, taxes & fees added at checkout |
| Payment Flexibility | Bank transfer, UPI, credit card, EMI, corporate credit — your choice | Limited payment options; often credit card only with surcharge |
| Trust & Credentials | IATA Certified, TAT Licensed, Ministry of Tourism recognised, Official SDB Travel Desk | No travel industry accreditation; just a tech platform with a travel skin |
Internationally accredited travel agency since 2022
Recognised by Government of India, Ministry of Tourism
Exclusive travel partner of Surat Diamond Bourse
15+ Years
Industry Experience
50,000+
Happy Travellers
150+
Airlines & Hotel Chains
4.8
Google Rating
95%
Visa Approval Rate
