EXPLERA VACATIONS PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Explera.in or use our services. By using our website and services, you consent to the data practices described in this policy.
We collect personal information including full name, date of birth, contact information, passport details, nationality, travel history, emergency contacts, and payment details. For visa processing, we collect passport scans, visa application documents, and supporting materials. We also collect technical information such as IP address, browser type, and browsing behavior automatically.
We use collected information for service delivery, communication, payment processing, customer support, legal compliance, service improvement, and marketing (with your consent). Your information is always handled with the highest level of security and professionalism.
We may share your information with airlines, hotels, and travel service providers; visa processing centers and government authorities; payment processors; and technology service providers. We may disclose information when required by law, court order, or government regulation. In case of merger or acquisition, information may be transferred to the new entity.
We implement SSL encryption for data transmission, secure servers with restricted access, regular security audits, employee training on data protection, and secure payment gateways. No method of transmission over the internet is 100% secure, but we strive to protect your information using industry best practices.
We retain your personal information for as long as necessary to provide services, comply with legal requirements, resolve disputes, and maintain business records. Visa and travel documents are typically retained for 7 years as per legal requirements. After this period, information is securely deleted or anonymized.
You have the right to access, correct, or delete your personal information; object to marketing processing; request data portability; and withdraw consent where applicable. To exercise these rights, please contact us using the information provided at the end of this policy.
We use essential cookies for website functionality, analytics cookies to understand usage, marketing cookies for relevant advertisements, and preference cookies to remember your settings. You can control cookies through your browser settings, though disabling them may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.
With your consent, we may send promotional emails about special offers, new services, and travel deals. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly. You will still receive transactional emails related to your bookings.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@explera.in or +91 261 6916121. We are located at S-021, Surat Diamond Bourse, Surat, Gujarat, India.
Our team is here to help with any privacy-related concerns.
