Privacy Policy

1. Introduction

EXPLERA VACATIONS PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Explera.in or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Information

When you use our services, we may collect personal information including:

• Full name, date of birth, and gender
• Contact information (email address, phone number, mailing address)
• Passport details (number, issue date, expiry date, place of issue)
• Nationality and citizenship information
• Travel history and visa information
• Emergency contact details
• Payment and billing information
• Occupation and employer details
• Family member information (for family bookings)

2.2 Travel Documents

For visa processing and travel bookings, we collect:

• Passport scans and photographs
• Visa application documents
• Previous visa copies
• Supporting documents (invitation letters, hotel bookings, etc.)
• Photographs as per visa requirements

2.3 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, visa applications, and provide travel services
• Communication: To send confirmations, updates, and important information about your bookings
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To respond to inquiries and provide assistance
• Legal Compliance: To comply with legal obligations and government requirements
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional offers and travel deals (with your consent)
• Security: To protect against unauthorized access and maintain data security

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Airlines, hotels, and travel service providers
• Visa processing centers and government authorities
• Payment processors and financial institutions
• Technology service providers

4.2 Government Authorities

We share information with government authorities for visa processing, immigration purposes, and legal compliance.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation.

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with restricted access
• Regular security audits and updates
• Employee training on data protection
• Secure payment gateways for financial transactions

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and fulfill transactions
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Visa and travel documents are typically retained for 7 years as per legal requirements. After this period, information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal of Consent: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Marketing Communications

With your consent, we may send you promotional emails about special offers, new services, and travel deals. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your communication preferences

Please note that you will still receive transactional emails related to your bookings and services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Consent

By using our website and services, you consent to:

• The collection and use of your information as described in this Privacy Policy
• The sharing of your information with service providers and government authorities as necessary
• The use of cookies and tracking technologies
• International data transfers where applicable

Last Updated: January 2025

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.