EXPLERA VACATIONS PRIVATE LIMITED
All services provided by EXPLERA VACATIONS PRIVATE LIMITED are NON-REFUNDABLE.
EXPLERA VACATIONS PRIVATE LIMITED operates a strict non-refundable policy for all services. Once payment is made and services are booked, no refunds will be issued under any circumstances.
This policy applies to all services including but not limited to:
All service charges paid to EXPLERA VACATIONS PRIVATE LIMITED are non-refundable. This includes:
These charges are for professional services rendered and are non-refundable regardless of the outcome of visa applications or booking confirmations.
3.1 Service Charges: The service charge of ₹3,500 per applicant (or as quoted) for visa assistance is completely non-refundable once the application process has commenced.
3.2 Government Fees: Government visa fees paid to respective authorities are non-refundable as per government policies. EXPLERA VACATIONS PRIVATE LIMITED has no control over these fees.
3.3 Visa Rejection: In case of visa rejection by government authorities, no refund of service charges or government fees will be provided. The decision to grant or refuse a visa is solely at the discretion of the respective government.
3.4 Application Withdrawal: If a client decides to withdraw their visa application after payment, no refund will be issued for services already rendered or fees paid.
4.1 Non-Refundable Tickets: Most flight bookings are non-refundable as per airline policies. Our service charges for flight bookings are also non-refundable.
4.2 Cancellations: If you need to cancel a flight booking, airline cancellation policies will apply. Any cancellation charges imposed by airlines are the responsibility of the client.
4.3 Changes and Modifications: Changes to flight bookings may be subject to airline fees and availability. Our service charges for processing changes are non-refundable.
5.1 Cancellation Terms: Hotel bookings are subject to the cancellation policies of individual hotels. Most hotels have strict cancellation policies with penalties.
5.2 No-Show: In case of no-show, full charges may apply as per hotel policies. No refunds will be provided by EXPLERA VACATIONS PRIVATE LIMITED.
5.3 Service Charges: Our service charges for hotel bookings are non-refundable regardless of cancellation or changes.
6.1 Package Bookings: All holiday package bookings are non-refundable once confirmed and paid for.
6.2 Cancellation Charges: If you cancel a holiday package, 100% of the package cost will be forfeited. No refunds will be issued.
6.3 Partial Cancellation: If you wish to cancel part of a package (e.g., one service or one traveler), the entire package cost remains non-refundable.
No refunds will be provided in cases of force majeure or unforeseen circumstances including but not limited to:
We strongly recommend purchasing comprehensive travel insurance to protect against such unforeseen circumstances.
8.1 Chargebacks: Initiating a chargeback or payment dispute without first contacting us is considered a breach of these terms. We reserve the right to take legal action in such cases.
8.2 Resolution Process: If you have any concerns about charges, please contact us directly. We will work to resolve any genuine issues fairly and promptly.
The only exception to our non-refundable policy is in cases where:
In such exceptional cases, refunds will be processed within 15-30 business days to the original payment method.
Given our strict non-refundable policy, we strongly recommend that all clients purchase comprehensive travel insurance that covers:
Travel insurance can provide financial protection in case you need to cancel or modify your travel plans.
By making a payment and using our services, you acknowledge that:
For any questions regarding this policy, please contact us at:
EXPLERA VACATIONS PRIVATE LIMITED
Email: support@explerain.com | support@explerainc.com
Phone: Ph. +91 261 6916121
Address: Surat, Gujarat, India
Last Updated: January 2025
This policy is subject to change without prior notice. Please review it regularly.
